Question 1

How do you place an order on Fit ME Care?

Accepted Answer

It’s simple: choose the product you want, select the quantity and add it to your cart. Then head to checkout, enter your contact and delivery details, choose your payment method and confirm your order. Once you’ve placed it, we take care of the rest — carefully packing it and sending it on its way.

Question 2

Is checkout secure, and can you pay by credit card?

Accepted Answer

Yes — your checkout is protected with secure encryption, so your personal and payment details stay safe while you shop. You can pay by credit card, and we only use your information to process and fulfil your order. For more details, you can always check the policy page.

Question 3

Shipping

Accepted Answer

Fit ME Care ships to anywhere in the UAE. Offering both "Next Day" and "Standard" delivery options at the best possible rates. We use industry leading partners to carry out our shipping, ensuring your purchase gets to you quickly and in great condition. All shipping rates are displayed upon checkout.
 
We also offer shipping to other GCC countries (Saudi Arabia, Oman, Kuwait, Bahrain & Qatar). In most cases, shipments will be completed using DHL Express courier service and typically take between 5-7 business days to reach their final destination.

Please note that shipping times may vary if the order in placed on a public holiday, or during times of unexpected delays (such as extreme weather, political unrest), or if the product you have selected is listed as a "pre-order" item.

Question 4

Tracking

Accepted Answer

Once your order has been received and the shipment processed you will receive an email from Fit ME Care with a tracking number, so you can track the status of your shipment and count the days until you receive your awesome purchase!

Question 5

What should you do if your parcel arrives damaged?

Accepted Answer

We pack your order with care, but if the parcel arrives damaged, please note it with the delivery agent as soon as you receive it. If you need help after that, contact us right away so we can look into it with you. We’re here to help you keep the process as smooth as possible.

Question 6

Returns & Refunds

Accepted Answer

Fit ME Care will only be able to accept a return if the product you have purchased in unopened and unused.
In the unlikely event that a product is not up to your expectations, please follow the steps listed in the Returning Procedure section below.
Fit ME Care can only accept returns from products purchased from its website within 15 days of the shipment date. Products returned should be in their original packaging, unused and with all tags in place and attached.

Question 7

Returning Procedure

Accepted Answer

Please send an email to info@fitmecare.com with the subject titled "Return" and be sure to include your Name, Order Number and Items Purchased in your email text. Please also specify the reason for return, and in the case of a defect please be sure to attach a photo.
A member of our team will get back to you within 2 business days. Once a claim is accepted, you will receive a further confirmation email stating the necessary return details and procedure. Fit ME Care will refund or replace your purchase once the original item has been received.

Question 8

Need to cancel your order before it ships?

Accepted Answer

If you need to cancel, email us right away at info@fitmecare.com with the subject line "Cancellation". Please include your name, order number and the items you purchased, so we can help you quickly. A short reason is welcome (though not required). We can only cancel orders that have not yet left our facility; if your parcel is already on its way, please follow our Returns & Refunds process instead.

FAQ & Shipping

Frequently asked questions

How do you place an order on Fit ME Care?

Is checkout secure, and can you pay by credit card?

Shipping

Tracking

What should you do if your parcel arrives damaged?

Returns & Refunds

Returning Procedure

Need to cancel your order before it ships?

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